Shipping policy

Our standard shipping carrier is United States Postal Service ("USPS"). All orders are shipped in the method and at the rates currently provided upon checkout. The applicable shipping charge is added to the pre-tax subtotal and displayed before a customer completes checkout.

We carefully fulfill and package your order using USPS-approved shipping envelopes and labels, with your shipping address printed exactly as you provided in your original order.

Orders weighing more than 6oz may require us to divide your order into multiple shipments. We limit international shipments to small lots of seeds, and if an international order exceeds our maximum seed weight , we'll ship your order in multiple shipments. If our fulfillment and shipping policies require that we split your order into multiple shipments, they are typically mailed on the same day, however you may receive deliveries on different days.

We do not sell or ship wholesale or in bulk. If we determine that an order violates our policies and/or limitations, we reserve the right to cancel and refund the order in our sole discretion. 

Please allow 3-5 business days for us to fulfill and hand your domestic US order over to USPS for their processing, transit, and delivery.  We typically do not ship on weekends or major holidays. If your order qualifies for tracking, you can check your USPS tracking number link provided in your Shipping Confirmation email to determine when your order departs our facility and enters USPS transit, and to calculate an anticipated delivery date.

For domestic US shipments, please anticipate a USPS delivery window of 10-13 business days (not including weekends and holidays), especially during inclement weather, typically busy seasonal periods, or other national or regional conditions and events that might impact transport and delivery. 

For international shipments, please anticipate a minimum of 15 business days. Please refer to our Shipping FAQ at https://thebambooseed.com/pages/shipping for detailed information about shipping methods, costs, and delivery times for US, Canada, and other International destinations.

 

How and when is my order shipped?

All orders

3 business days (all stated time frames exclude weekends/holidays, and barring inclement weather or other conditions that impact transportation/travel) beginning the first business day following the day we receive your order:

  • We receive, process, fulfill, and prepare your order for shipping.
  • We purchase postage from USPS for your shipment.
  • We send you a Shipping Confirmation email with relevant information about your order. If your order includes USPS Ground Advantage tracking, your tracking number will be included in your Shipping Confirmation email.
  • Within 3 full business days, we deliver your order to USPS for their processing, transit, and delivery.


US Domestic Orders

5-10 additional business days

  • Once in their possession, USPS assumes full responsibility for processing, transit, and delivery of your order.
  • Please allow up to 5 additional business days for orders shipped to US destinations outside of the contiguous United States (ie, Hawaii, Puerto Rico, etc.).



Canada Orders

12-15 additional business days

  • Orders shipped via International First Class Without Tracking typically take 12-15 business days for delivery to Canada.



International Orders

Minimum 23 additional business days

  • Delivery times vary by destination country, as different international postal services assume responsibility for transit/delivery once a shipment transits out of USPS jurisdiction.  While most international orders arrive within a couple of weeks, please anticipate a minimum of 23 additional business days for delivery to international destinations.


It is your sole responsibility to know your country’s customs and postal regulations and requirements before ordering to ensure delivery can be made to you, and if there will be any additional customs, postal, or other regulatory fees, surcharges, or documentation required of you to effect delivery of your order. We are not responsible for failed international deliveries for any reason. Please contact your local postal carrier, Customs authority, or other relevant authorities directly for assistance.


If you don't receive your order

Once we fulfill your order and deliver it to USPS or other carrier, all transit and delivery activities become the sole responsibility of those carriers, as they are entirely out of our control. We are unable to assist with delivery issues, and we do not provide refunds for orders lost, improperly delivered, or damaged by USPS or other carriers, or for related shipping costs.

For USPS shipments to US destinations with tracking and insurance, you must contact the carrier directly and follow their in-house procedures for making an insured claim for lost, misdelivered, or damaged items. 

For all other First Class shipments, if your order doesn't arrive within the anticipated delivery window, please first check every possible location where your delivery may have been misplaced by your mail carrier, such as other locations on your property, other household members, your neighbors, etc. Keep in mind that holidays, inclement weather, and other events and conditions can disrupt mail delivery, and adjust your delivery expectations accordingly.

Please contact your local postal carrier directly for additional assistance in locating and correctly delivering your order. Request that they search internally for mail that for some reason may have been determined undeliverable to you and is being held by them. Your postal service may require a written request for assistance. If you are still unable to locate your shipment, please contact us directly.

 

For USA orders shipped via USPS Ground Advantage or Priority Mail with tracking

If your order includes USPS tracking, you can track your shipment using the USPS Tracking Number included in the Shipping Confirmation email sent to you when we complete your order fulfillment. If your tracked USPS Ground Advantage or Priority Mail order is delayed or missing, please contact your local USPS with the tracking number so that USPS can identify where your shipment was most recently scanned and initiate a search for your shipment. USPS provides helpful information for locating lost or missing USPS mail with tracking and insurance, including the online claim form to request reimbursement from USPS. Please email us before you submit to USPS your online request for assistance, so that we can provide information you might need to complete the online USPS form.

 

For orders shipped via USPS First Class Mail without tracking

If your local carrier is unable to locate your missing mail, you must complete an online USPS request for a lost or missing mail search. USPS provides helpful information for locating lost or missing First Class Mail, including the online form to request assistance from the USPS to find lost or missing mail. If after their investigation USPS fails to find your missing delivery, USPS will send you an email notifying you. Please forward a copy of that email to us at Support @ TheBambooSeed.com, and include your original Order Number. We must receive this within 30 days of your original order.

After our review, we will notify you via email if we have determined in our sole discretion if a replacement or store credit, whether partial or in full, is warranted. For a replacement, we will provide you with a link to purchase re-shipping via USPS First Class Mail for any replacement product/s. There is a $7.50 charge for replacement processing, handling, and re-shipping. We will ship same or similar replacement product/s for items you originally purchased at full retail price.  

We do not refund, replace, or issue store credit for shipping, or for items originally purchased at a discount or included in a special offer or promotion, as those sales are final. Replacement and/or store credit are limited to one order per Customer. 

 

 

If your order is incorrect

Please inspect your order immediately upon delivery to you. If you believe your order is incorrect or improperly fulfilled by us, you must contact us within 3 calendar days of delivery to you with (1) a detailed explanation of the issues and (2) photos of your entire order and packaging that illustrate the reported issues, so that we can respond promptly and make every effort to resolve any issues. If we determine that replacement of a purchased product is warranted, we reserve the right to replace with the same or similar product depending on current inventory and availability. 

 

Orders returned to us as undeliverable

If your shipping address you provided when submitting your order is incorrect or is otherwise determined by USPS as undeliverable and displayed as such in online USPS tracking, please let us know via email. We will provide you with a link to provide your corrected shipping address and prepay $7.50 for re-shipping postage and re-packaging. Once we receive from USPS your returned shipment, we will re-ship it to you via USPS. Re-shipments are limited to one order per Customer.

If an order is returned to us by USPS because of an address error that we made when fulfilling or shipping your order, we will notify you by email, and replace and re-ship your order to you at no additional charge to you.

Canceling your order

Customers may cancel their order at any time before we issue your Shipping Confirmation email to receive a full refund. If you wish to cancel your order after we have issued your Shipping Confirmation email, please contact us for assistance. We do not provide refunds for shipping labels or packaging that we have already purchased to fulfill your order, or for orders that are already in transit to you.

EU customers may cancel their order in accordance with current EU ecommerce rules and regulations.