Refund policy

Thank you for your order from TheBambooSeed.com. We understand that you're excited about germinating and planting your new seeds! Because each of our customers has their own unique growing environment, equipment, experience, growing objectives, and available time to properly plant and care for the purchased product(s), we're unable to control how our seeds are ultimately transported, delivered, stored, germinated, planted, and cared for once they leave our facility. Subsequently, we do not offer refunds for products purchased from us, after having been shipped by us, for any reason. 

What we do offer to all of our customers is our 30-day guarantee that if you are not satisfied with your seeds within 30 days of the date of your original purchase from us, we will make every effort to troubleshoot and resolve the issue. If the issue is related to germination, and you have precisely followed our recommended germination process, we will require photographic documentation demonstrating your germination setup for all of the seeds in question so that we can first help you troubleshoot and resolve the issue.. Once we are able to make a determination that, despite following all of our seed germination recommendations, all of your seeds failed to germinate, we will exchange some or all of your seeds for new ones upon receipt of (1) your returned order and (2) your prepayment of $7.50 for restocking, re-fulfillment, and First Class USPS shipping for the replacement order.

Simply go to our Contact Page and let us know that you're dissatisfied with your seeds, and the reason why, and we'll get back to you with further instructions to assist us in troubleshooting and resolving your issues. If we decide, in our sole discretion, that a replacement is in order, we will determine the quantity and type of replacement seeds depending on our determination and on product seasonability and availability.  

If we make an error in your order, either by omitting an ordered item or sending the wrong item, please let us know immediately so that we can determine how best to promptly correct your order with a replacement or store credit. All seeds provided as a replacement, at seller's sole discretion, for any reason, do not include a guarantee or warranty of any kind. Said replacement voids any prior guarantee or warranty, and the replacement product/s will not be replaced, refunded, or credited in part or in whole for any reason. 

We make every effort to publish current, accurate information and pricing on our website. In the event of a technical processing error and/or Shopify platform error, our intended product listings including but not limited to quantities, pricing, and special offers, and our written store policies, will prevail in the event of an order processing error.

All products marked with a reduced sale price, discount, promotion, or other pricing adjustment from regular item pricing are considered final sales, and are not subject to a return, refund, store credit, or replacement for any reason. Any product provided as a replacement for a prior purchase is not subject to a return, refund, store credit, or replacement for any reason.

We are a retail reseller of seeds obtained from trusted third party seed vendors, and we rely solely upon, and publish the information provided to us by, our seed vendors and other resources. We are not responsible for any errors or omissions due to information provided by third parties, and we do not provide refunds, replacements, or store credit due to any errors and/or misrepresentations not within our control.

We may be able to assist with seed germination questions and issues. When requesting germination related assistance, please provide the following via email:

  • Your Order #
  • The date you initiated germination
  • Detailed information about your method/process of germination, including seed prep, germination medium, frequency of watering, average temperatures, location, etc.
  • Attach current clearly focused photo showing your germination setup with the sown seeds.
  • Attach current clearly focused closeup photo/s of some of your sown seeds at issue.


After we have had an opportunity to fully review the required information, we will reply via email with our troubleshooting suggestions and/or recommendations.